I. General provisions

1. Turboworks.lt e-shop the store belongs to MB “Soltoma”: ent. code 305739165, warehouse address Panerių st. 11, Vilnius, phone: +37067512522. The rules of the online store (hereinafter – the Store) (hereinafter – the Rules) apply when the Customer places an order in the Turboworks.lt Store.

2. Turboworks.lt has the right to adjust the Shop Rules. The rules apply to all customers ordering from this store.

3. The customer must familiarize himself with the Store Rules before placing an order. In all cases, it is considered that the Customer is familiar with the Rules and agrees to them when he finally submits the order.

4. The store is not responsible for the losses incurred (material or moral) in cases where the problems were caused by the Customer not taking into account the information of the Rules that is publicly presented on this page.

II. privacy policy

1. In order to order goods from the Store, the customer must register by entering all the information specified in the registration form. All marked mandatory fields are necessary for the proper execution of the order. The store confirms that the fact of registration does not mean that information messages will be sent to the Customer, except for those necessary for the order and delivery of goods. If the customer wishes to receive informational messages from the Store, he is given the opportunity to choose to have such messages sent to him.

2. When the customer orders the goods, the personal data of the customer necessary for the delivery of the goods must be specified: name; last name; the address to which the goods will be delivered; telephone number; other data necessary for delivery. The store confirms that such data will be used only for the purposes of ordering and delivering goods. The Store undertakes not to disclose such information to third parties, with the exception of the Store’s partners providing goods delivery or other services related to the submission or fulfillment of the Customer’s order. Any other exceptions to the disclosure of the Client’s personal information to third parties are agreed upon with the Client in all cases. In all other cases, any of the Customer’s personal data may be disclosed to third parties only in the cases provided for in the legislation of the Republic of Lithuania.

3. When registering in the Store and ordering goods, the customer undertakes to protect and not disclose his login data to anyone. At the same time, the Customer confirms that he is of legal age and has the right to order goods in the Store. In the event that the Customer discloses his login data, the Store is exempted from any related responsibility.

4. Upon familiarizing himself with the Rules, the Customer confirms that he is informed that while browsing the Store, cookie files (files sent from the Internet server) will be placed on his computer.

5. The store confirms that it aims to use the most advanced technologies for the protection of customers’ personal data.

III. Order submission procedure and conditions

1. After visiting the Store’s website, the customer chooses the products he likes. A basket of goods is formed based on his choice.

2. After creating a basket of goods, the Customer (if he has not yet registered and connected to the system) must enter the data necessary to deliver the selected goods: his name, surname, address where the goods will be delivered, phone number and additional information that may be important for the delivery of the ordered goods goods. The store confirms that the data provided by the Customer will be used exclusively for the purpose of sale and delivery of goods, without violating the requirements for the protection of personal data provided by the laws of the Republic of Lithuania.

3. Next, the Customer must choose one of the possible payment methods in the Store. At the same time, the method of delivery of the goods and the price can be selected.

4. In the last step, all the data provided by the Customer is generated, before confirming which the Customer must make sure that the data provided is correct and meets his wishes. The customer has the opportunity to correct errors, if any, before the order is shipped. In the event that the Customer is not familiar with the Rules of the Store before choosing the goods, he must do so before confirming his order and the data provided in it, otherwise it will be considered that the Customer is familiar with the Rules.

5. After the customer confirms the order, the Store receives all information about it. The order is considered submitted from the moment it is received by the Store. At the same time, in such a case, it is considered that a contract has been concluded between the Customer and the Store. However, such an agreement is considered enforceable only from the moment when the Store receives confirmation of the payment for the goods from the payment method chosen by the Customer.

6. After the Customer places an order, the Store system automatically sends the Customer an e-mail indicating the ordered goods and the data provided by the Customer.

7. The store undertakes to fulfill the order after receiving notification that the Customer has made a payment order for the order placed.

8. The order submitted by the customer is stored in the Store’s database based on the requirements of the valid legal acts of the Republic of Lithuania regarding the term of storage of such data.

9. In all cases, it is considered that the Customer, when placing an order, is familiar with and unconditionally agrees with all the Store Rules, as well as with all other conditions specified in the order.

10. The contract is concluded and executed in Lithuanian or in the language chosen by the client.

IV. Warranty and product pricing

1. The characteristics of each product of the Store are indicated in general with each product.

2. The Store indicates, and the Customer confirms, that he is familiar with the fact that the goods specified in the Store may not correspond to the actual size, shape and color of the goods due to the characteristics of the used monitor, in terms of their color, shape or other parameters.

3. The customer agrees that when he submits an order in the Store electronically, he undertakes to pay the price specified in the order for the goods.

4. Prices in the Shop and in the order are indicated in Euros.

5. The store sells goods that meet the conditions stipulated in the order. In cases where the goods handed over to the Customer do not meet certain requirements of the order, the Customer agrees to immediately notify this in writing to the e-mail specified by the Store. by mail or phone, and the latter undertakes to take all steps to eliminate existing defects, if such defects were caused by the fault of the Store or third parties acting on its behalf. If the store does not remove the deficiencies within a reasonable period agreed with the Customer, the Customer has the right to defend his rights in accordance with the procedure provided for in the Civil Code of the Republic of Lithuania.

6. Obligations of the store in relation to goods:

6.1. The store undertakes to deliver goods that correspond to the information specified for each product.

6.2. The store undertakes to provide the Customer with the quantity of goods specified in the order. The store is not responsible in cases where the amount of goods transferred is not accurate due to the fact that the customer has incorrectly specified the data in the order submitted to the store.

6.3. In all cases, the store provides the Customer with an assortment of goods that meets the criteria specified in the Order.

6.4. The store indicates the delivery time for each product, so before placing an order, the Customer must pay attention to possible different delivery terms.

6.5. The Store undertakes to provide all information related to the product and its delivery, and to contact the Customer in the event that, due to circumstances beyond the Store’s control, it is not possible to fulfill the order placed accordingly.

6.6. The goods are delivered packed according to their nature in order to make the goods suitable for their intended use.

V. Return of goods

1. When shopping at the Turboworks.lt store, every buyer and the good quality product he bought is given a 30-day return guarantee from the day of receiving the product. The return guarantee does not apply to products that are ordered with “Pre-Order”.

2. To return a good quality product:

It is necessary to contact by e-mail. by mail at info@turboworks.lt. Goods cannot be returned without prior notice and agreement.
Explain the reason and attach proof of purchase.
The product must be unused, with marking labels and in the original packaging, undamaged and without losing its merchandise appearance.

3. Each product is covered by a supplier’s warranty against manufacturing defects and other defects not related to normal use of the product and environmental effects. You can find the warranty period for each product in the product description.

4. To return a defective product, please follow the steps above.

5. The store undertakes to provide the user with a reasoned written answer no later than within 10 working days from the date of receipt of the user’s request.

6. Buyers, including Users, do not have the right to withdraw from the Purchase-Sale Agreement, if the ordered goods are not among the Goods offered in the Seller’s electronic catalog of goods, and the goods were ordered according to the individual choice of the Buyer or User, after specifying specific Goods or their characteristics (e.g. factory code , part number, etc.) and after paying for the ordered Goods. The seller has no obligation to check the suitability of individually ordered goods (e.g. the suitability of parts for a specific car, etc.), such goods are non-refundable and non-exchangeable.

VI. Payment procedure and terms

1. The customer pays for the ordered goods in one of the ways specified in the Store: using his online bank or the montonio system.

2. If the customer has chosen one of the online payment methods, he undertakes to pay for the ordered goods immediately, otherwise, he loses the right to make claims due to the violation of the terms of delivery of the goods, because according to the order of the Customer, the shipment of goods begins to be formed only after the Store receives payment for the goods.

VII. Delivery of goods

1. The store undertakes to specify the delivery date for each product, if the product supplier provides data on the delivery date of the product. In the event that there is a problem with the delivery, the Store undertakes to contact the Customer and find the best solution.

2. The customer undertakes to pay attention to the specified delivery deadline and contact the Store only if 24 hours have passed since the end of the delivery deadline.

3. When ordering goods, the customer undertakes to indicate the place of delivery of the goods and the person who will receive the goods.

4. The customer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Customer, the Customer has no right to make claims to the Store regarding the delivery of the goods to the wrong entity.

5. The customer, who chose to pick up the goods at the company’s headquarters during the order, must provide an identity document and a copy of the order. The store, in turn, undertakes to call the Customer when the product is ready.

6. Goods ordered in the Store are delivered in three ways:

1) Courier services

2) Omniva postal machines

3) Pickup at the company’s warehouse

7. After choosing the service Omniva post machines.

8. In cases where, after receiving the goods, the Customer notices that there are no suitable goods in the shipment, the Customer must immediately inform the Store about this.

9. From Poland warehouse orders will be send in 3-9 work days. 

10. From Lithuania warehouse orders will be send in 1-2 work days.

11. Shipping to non EU countries

11.1 Transportation charges will not include any duties (such as custom duties and etc.), which are applied in case of importing goods from European Union to foreign countries and recipient is due to pay and for which turboworks.lt is not responsible. Usually, these taxes are paid directly to at Your local postal office, when collecting the shipment. For more information regarding Your country’s custom policies, please contact Your local customs office.

VI. Other provisions

1. All notifications to the Store must be sent by e-mail to info@turboworks.lt or by phone no. +37067512522.

2. The contract is concluded, executed and all communication between the Customer and the Store takes place in the Lithuanian or English languages.

3. If the buyer chose to pick up the product in our warehouse and did not collect the product, we store the product for no longer than 30 calendar days, after this period we cannot return the money paid for the product and the product is returned to the supplier.

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